Shipping and Tracking
संक्षिप्त करने योग्य सामग्री
How long will my order take to arrive?
Once the manufacturing is completed by our artists, the shipping takes about 4-7 days to reach your location depending on the pin code of delivery.
Do you ship All Over India?
Yes, we ship to all pin codes in India and some pin codes internationally.
If you are still confused, send us your location and we will let you know.
How can I track my order?
Once your order gets shipped, we will send you the tracking details on your WhatsApp number or email as per contact details provided us.
Do I need to keep a track of my package manually?
Yes, it's recommended because delivery partners often need to contact you. Keeping track manually ensures you receive your package on time.
What if I am not available to receive the package?
First, it is recommended that someone be available to receive the package on your behalf at all times.
If this is not possible, please coordinate directly with the delivery partner when they call you to arrange delivery for another day. Please note that Rainvas does not have access to the delivery partner’s contact details and therefore cannot coordinate the delivery on your behalf.
How much does shipping cost?
Shipping cost is usually included in all the products prices, however in case of special delivery timeline - ₹ 70 to ₹150 may be charged.
How much does international shipping cost?
International shipping costs starting from
₹1500 to ₹3000 depending on weight, length of package and location.
My tracking says “shipped” but there are no updates. What do I do?
In that case, please reach out to us immediately to raise a complaint with the delivery partner.
Can I change my delivery address after placing the order?
You can only do this before your order has been shipped. Once shipped, we cannot change the location of delivery.
What should I do if my tracking shows “delivered” but I haven't received my package?
In this case, please check with your family / friends / neighbors to see if they received it on your behalf.
If not, then please immediately inform us so we can raise the complaint with delivery partner.